Program Administration Services
Full life-cycle program management for government services
Maximus provides end-to-end support for government programs, delivering customer-facing services and the technology that supports them.
Our solutions
Maximus Canada’s program administration services feature full life-cycle program management for government clients.
Customer-facing services
Account and case management
Omni-channel contact centre operations
Program eligibility and enrolment
Payments and claims management
Enabling services
Performance and productivity management
Privacy and security compliance
Quality assurance
Communications and stakeholder engagement
Training and knowledge management
Full Integration
By integrating robust account and case management, omni-channel contact centre operations, and streamlined eligibility and enrolment processes, Maximus ensures every program runs smoothly and securely. Our commitment to quality is reinforced through rigorous performance management, privacy compliance, and stakeholder engagement, while advanced technologies, such as AI-powered knowledge bases and integrated reporting tools, provide the backbone for efficient, data-driven decision-making.
With a focus on continuous improvement and responsive support, Maximus stands as a trusted partner in public sector program delivery.
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Knowledge Services
Sharing relevant information to drive better decisions and improved services.
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Contact Centre Services
Comprehensive contact centre services, engineered to enhance Canadian program delivery.
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