Video Identity Verification
Empowering people to verify their identity from anywhere
Video Identity Verification is a secure, cloud-hosted service that empowers people to confirm their identity remotely.
Integrated with existing government programs and identification, video verification reduces the need for in-person visits and supports faster access to healthcare, housing, tax, and other government services.
How it works
- Citizens scan their identification using a mobile app and choose the video verification option.
- Through Maximus integration tools, the app dials directly into a contact centre queue.
- A service officer joins the call, compares the citizen’s live video with their ID photo, and confirms key personal details—all in real time.
Proven, Scalable, and Secure
In British Columbia, the "Verified By Video" service handles over 8,500 live calls per month with a small team of service officers. The system is fully compliant with KYC standards and supports secure access to services like Health Gateway, BC Housing, CRA, and more.
Designed for Accessibility
Video Identity Verification eliminates the need to travel to physical service locations. It’s ideal for citizens in remote areas, those with mobility challenges, or anyone seeking a faster, more convenient way to verify their identity.
Part of a Digital Identity Ecosystem
As a key component of government’s broader digital identity strategy, Video Identity Verification supports federated access to provincial and federal services, helping citizens manage everything from healthcare to student aid through a single, verified identity.
Download our smart sheets to learn more about video technology at Maximus Canada
Smart sheet: Video Verification
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