Program Administration Services

Full life-cycle program management for government services

Maximus provides end-to-end support for government programs, providing customer-facing services and the technology that supports these programs.

Maximus Canada’s program administration services feature full life-cycle program management for government clients.  You can count on us for:

  • Account and case management
  • Omni-Channel contact centre operations
  • Program eligibility and enrolment
  • Payments and claims management
  • Performance and productivity management
  • Privacy and security compliance
  • Quality assurance
  • Communications and stakeholder engagement
  • Training and knowledge management
  • Supporting technologies for the above

Our solutions

Customer-facing services

Maximus provides customer-facing services on behalf of our government clients such as account and case management, Omni-Channel contact centre operations, program eligibility and enrolment, and payments and claims management.   

Enabling services

Maximus provides enabling services to ensure our customer-facing services are delivered securely and to a level of quality that consistently exceeds expectations including:

·       Performance and productivity management

·       Quality assurance

·       Communications and stakeholder engagement

Training and knowledge management