Comprehensive contact centre services, engineered to enhance Canadian program delivery
Maximus delivers transformative Contact Centre as a Service solutions, enabling jurisdictions to rapidly onboard modern omnichannel capabilities.
Our turnkey solutions offer staffing services, ready-access to leading platforms, data analytics, and knowledge management. We leverage AI-assisted technologies intelligently surface relevant knowledge, predict call routing, and empower agents with assistance tools.
The result: a worldclass contact centre, available to jurisdictions of all sizes.
We deploy integrated platforms supporting citizen engagement across telephone, email, chat, video and social media, ensuring accessibility through preferred channels.
Our service models offer the option for 24/7 support, ensuring uninterrupted access to critical government services.
Utilizing advanced analytics, we monitor performance, identify key trends, and generate comprehensive reports. This data-driven approach facilitates continuous service improvement and operational efficiency.
We implement stringent quality control measures to maintain high service standards, guaranteeing accurate and professional citizen interactions.
We provide multilingual support to effectively serve Canada's diverse linguistic landscape, ensuring clear and inclusive communication.
We explore your current state and requirements around ACD, Outbound calls, IVR, quality management, reporting, workforce management and training.
· IT Service Management
· Request Management
· Incident Management
Maximus offers a repeatable migration playbook, ensuring a smooth transition during the migration from a legacy contact center to CCaaS.
After achieving a “like-for-similar” outcome, Maximus pursues a continuous improvement process focusing on business unit empowerment and a data-driven transformation approach.
