Digital Transformation

Transform citizen engagement with Canadian innovations

We deliver human-centered digital transformation solutions to modernize government-citizen interactions in jurisdictions across Canada.

For over two decades, Maximus Canada has partnered with government agencies across Canada to revolutionize citizen engagement through digital transformation.

Our comprehensive approach combines technological innovation with human-centered design, creating seamless, accessible digital experiences that connect Canadians with government services. We understand the unique needs of Canadian federal, provincial, and municipal jurisdictions, and deliver solutions that enhance citizen satisfaction while improving operational efficiency.

Our Solutions

The Citizen Journey: Reimagining Government-Citizen Interactions

Our focus on the Citizen Journey puts people at the heart of digital transformation.

We champion design thinking to modernize government programs, modeling citizen journeys and evaluating enhancement opportunities across all interaction channels.

This creates digital transformations that improve user experiences while often generating operational savings for our government clients.

User-Centered Digital Experience Design

Our integrated design team works closely with clients and developers to align business needs and citizen needs.

From high-level service design to customized digital products, we apply user-centric design in everything we do, ensuring the citizen remains the focal point of decision-making.

This approach delivers solutions with high usability, accessibility, and ease of use.

Omni-Channel Contact Centre Excellence

Maximus Canada transforms traditional call centers into comprehensive omni-channel contact centers that provide a "one-stop" service for Canadian citizens.

Our high-volume contact centers deliver exceptional service at scale, with support for multiple languages through on-demand interpreter services.

This extensive multilingual capability ensures all Canadians can access government services regardless of language preference, reflecting our commitment to accessibility and inclusion.

Technology-Enabled Transformation for Canadian Governments

Leveraging the Government of Canada's Digital Standards, we deliver innovative, scalable solutions that accelerate citizen service delivery.

We enhance government service portfolios utilizing automation techniques, Agile methodologies, and modern, secure application development practices.

Through technologies like AI and RPA, we reduce complexity while accelerating to meet the unique needs of Canadian government agencies.

Our Insights

Thoughtful Service Design - Improving customer experience (CX)

A contact centre representative talking to a customer on the phone

Contact Centre Services

Key Steps to Transform Government Services

Join Michael Oas, Vice President, Solutions, as he explores what governments should know before embarking on a transformation journey. 

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