Customer Experience Services

Modernize customer experiences through secure, human-centred service delivery

From contact centres to digital kiosks, we help public sector organizations meet rising customer service expectations with smart and integrated solutions.

Maximus Canada’s Customer Experience Services empower government programs to deliver responsive, accessible, and citizen-first services. 

Our Capabilities:

  • Contact Centre Services
  • Intelligent Document Processing
  • Digital Transformation
  • Video Identify Verification
  • Digital Kiosk
  • Program Administration Services
  • Surge Support Services

How it helps

Connect with your customers, constituents, and citizens through expanded omnichannel solutions, improving accessibility and increasing satisfaction rates by delivering more seamless, personalized experiences.

Our turnkey solutions offer staffing services, ready access to leading platforms, data analytics, and digitized knowledge management. We leverage AI-assisted technologies to intelligently surface relevant knowledge, predict call routing, and empower agents with assistance tools.

The result: a worldclass contact centre, scalable to support jurisdictions of all sizes.

Maximus modernizes and transforms public services through secure digital solutions that focus on the citizen. Programs maintain resilient, multilingual support, while intelligent automation reduces administrative burden.

  • More satisfied citizens
  • Consistent service levels
  • Data-driven insights and reporting
  • 100% Canadian-hosted and compliant with federal and provincial privacy laws
  • Real-time analytics for performance monitoring and continuous improvement
  • Reduced call volumes through self-service and automation
  • Modular services that integrate seamlessly with existing government systems
  • Rapid, scalable deployment for urgent, emergency, or seasonal needs
  • Secure, cloud-based infrastructure with built-in resiliency and redundancies

See the Whole Picture

Maximus Canada’s Total Experience Management (TXM) reveals a 360-degree view across the total experience for customers and employees—including contact centers, digital interfaces, and communications. It empowers government employees with the tools and information they need to deliver services effectively, leading to increased productivity and job satisfaction.

Explore Our Capabilities

Customer Service Representative smiling while taking an incoming call. In the background there are other representatives taking calls with a glar of sunshine shing through the window

Contact Centre Services

Multilingual, omnichannel support with advanced IVR (Interactive Voice Response), real-time analytics, and workforce optimization.

Intelligent Document Processing

OCR/ICR (Optical Character Recognition / Intelligent Character Recognition) automation to digitize, extract, and validate data from high-volume forms.

Digital Transformation

Citizen-centric design, secure cloud platforms, and data-driven insights to modernize and transform service delivery.

Video Identity Verification

Secure, remote identity verification integrated with government ID systems.

Digital Kiosk

Self-service terminals for high-traffic locations, reducing in-person queues and improving accessibility.

Program Administration Services

End-to-end support for eligibility, enrolment, and case management.

Customer Service Representative with a beard speaking to a customer.

Surge Support Services

Rapidly deployable teams to manage spikes in demand, from elections to emergency response.

Maximus has been designing and managing contact centres for over 20 years. We focus on continuous quality management that creates positive and effective experiences for users of government services.

4.36

million interactions managed year-over-year

175,000

Canadian voters supported through 2025 Elections Canada services

140,000

calls to Ontario Drug Benefit Program handled annually

Thanks to ServiceBC and our service provider @maximus_canada for their hard work in setting up the contact centre to provide info for those impacted by the #BCStorm #BCFlood
Lisa Beare Minister of Citizens' Services BC

Download our smart sheets to learn more about Customer Experience Services at Maximus Canada

African American woman working in call center office with diverse team

Smartsheet: Customer Experience Services

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